Effective Date: 15 - 06 - 2025 

We believe in clear, fair, and respectful policies. While each piece is custom-crafted, we do our best to accommodate valid concerns.

 

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1. Cancellations

• Pre-dispatch: Orders can be cancelled within 1 hour of placing, provided they haven’t been processed.
  
  

• Post-dispatch: Orders cannot be cancelled once shipped.
  
  

To cancel, email bhuregillenterprises@gmail.com or WhatsApp us with your order ID.

 

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2. Replacement Eligibility

We offer replacement only in these cases:

• Product is damaged in transit
  
  

• Product delivered is incorrect
  
  

• Major manufacturing defect
  
  

 

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3. Replacement Process

• Raise a request within 2 days of delivery.
  
  

• Send images/video showing the damage or issue (outer box, product front, back, close-up).
  
  

• Once approved, we’ll arrange for pickup and redelivery (if applicable).
  
  

Note: Minor natural variations in wood, grain, tone, or polish are not eligible for replacement.

 

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4. No Return or Refund

We do not offer refunds or general returns, as each item is carefully quality-checked and made in limited quantity.

 

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5. Contact for Replacements

Email: bhuregillenterprises@gmail.com
WhatsApp: ‪+91 76964-49272
Timings: Mon–Sat, 10 AM to 6 PM IST