Frequently Asked Questions
Are all Artivia products handmade?
Yes. Every piece at Artivia is handcrafted using premium wood, finished with care, and designed to carry meaning — not just visual appeal. Slight variations are part of its natural charm.
Is Artivia a religious brand?
No, Artivia is a culturally-rooted homegrown brand. While many of our pieces carry spiritual or traditional sentiments, our focus is on emotion, storytelling, and handcrafted expression — not religious alignment.
Do you ship across India?
Yes! We ship pan-India. International shipping is also available on request — just reach out to us for details and pricing.
Do you offer returns or refunds?
Since our products are handcrafted in limited quantities, we do not offer general returns or refunds. However, if your order arrives damaged or incorrect, we will gladly replace it. See our Replacement Policy for details.
How long does it take to receive my order?
Orders are usually shipped within 2–4 working days and delivered within 4–10 days, depending on your location. We’ll share a tracking link once dispatched.